2008 – 2012: Project Manager

Responsible for the leadership, planning, marketing, reporting and implementation oversight of a three year $2M U.S. Department of Labor Community Based Jobs Training Grant. St. Clair County Community College (SC4) and Mott Community College (MCC) are partnering to develop a Transportation, Distribution & Logistics (TDL) Center of Expertise. This center will build the capacity of the aforementioned institutions to deliver training that meets the emerging TDL industry’s employment needs of both the Southeastern and Mid-Michigan Workforce Innovation for Regional Economic Development (WIRED) regions.

·         Envision and determine the emerging TDL workforce skills of both Southeastern and Mid-Michigan regions. Translate these skills into community college programs to build capacity to meet these needs.

·         Develop relationships and facilitate on-going communications with Southeastern and Mid-Michigan TDL employers, innovative start-up companies, economic development agencies, area chambers of commerce, the consortium schools, and others.

·         Manage the budget in conjunction with the fiscal agent.

·         Facilitate meetings of work groups, employers, faculty, and stakeholders.

·         Provide technical expertise and recommendations to the partner schools in developing training programs and acquiring equipment.

Dye Management Group, Inc., Bellevue, WA

2007 – 2008: Senior Consultant

Engaged to execute Enterprise Content Management (ECM) analysis work for a Right of Way Data Management Pre Planning project for the Oregon Department of Transportation (ODOT).

·         Developed a migration path to fully utilize a FileNet suite of business products to improve the core business processes used to acquire and manage property in support of transportation improvements.

·         Completed a legislative request to provide public Internet access to ODOT Excess Properties and to improve and apply work flow driven business process improvement efficiencies to the property acquisition and appraisal processes of the Right of Way section.

Dye Management Group, Inc., Bellevue, WA

2006 – 2007: Project Manager

Managed a functional assessment of the Texas Department of Transportation's Consumer Services Units in Austin Texas.

·         Performed a comprehensive analysis of current business processes and methodologies and the creation of improved processes and procedures to reduce throughput time and expense while increasing operational unit efficiencies.

·         Established, implemented and maintained program level processes and tailored activities to maintain deliverables at the program level, project level, and work stream level.

Ajilon Consulting Inc. Southfield, MI

2005 – 2006: Business Analyst – Portfolio & Strategy

Contract assignment for General Motors Corporation’s Computing & Telecommunication Planning Division.

·         Developed and maintained advanced MS Excel formula financial documentation for IT development programs and designed aggressive Power Point financial presentations for division management presentations.

·         Employed SQL searches to retrieve data stored in an Access database that was designed to track IT assets in all of GM’s divisions in North America.

Transportation Consulting, Macomb, MI

2002-2005

Provided independent business analysis services for Delcan Corporation for a program entitled “The Action Plan for the Intelligent Border Crossing (IBC)” at the Detroit MI – Windsor, ON border crossing.

·         Conducted successful progress evaluations and developed suggested areas for improvement in internal process channels along with alternative solutions.

Booz Allen Hamilton, Inc. Warren, MI

1998 – 2002: Associate – Transportation Market Facing Group

Subject matter expert for federal and state driver and vehicle agencies while conducting process flow evaluations and re-engineering studies of business functions.

·         Managed assessment projects for strategy, organizational development and change, operations management, process re-engineering, performance improvement, staffing, and IT/ technology management.

·         Project Manager of an operational restructure and performance improvement project and managed a team of 10 consultants performing a comprehensive operational analysis for the Motor Vehicle Division of New Jersey’s Department of Transportation.

Lockheed Martin Information Management Services

1994 – 1997: Senior Manager – Customer Services Center, Santa Clara, CA

Managed ongoing business operations utilizing a technology-driven system. Provided a full-range of support services to participants in the commercial vehicle industry.

·         Planned, managed, and developed the physical and operational start-up of a Customer Services Call Center. Performed a comprehensive assessment of internal business process requirements and external customer service needs and implemented programs to address infrastructure design, functional processes, and policies designed to meet targeted criteria.

·         Hired, trained, and supervised a 17 member external subcontractor team performing the physical distribution and technical installation of RFID devices in commercial vehicles positioned nationwide.

Lockheed Martin Information Management Services

1990 – 1994: Director of Operations – Commercial Vehicle Operations Facility, Columbus, OH

Entrepreneurial ownership and P&L accountability for a new operation performing a multimillion-dollar contract for State of Ohio Bureau of Motor Vehicles.

·         Directed operations, administered budgets, reconciled and disbursed receipts to other jurisdictional participants in an interoperability agreement between the provinces of Canada and the jurisdictions in the United States.

·         Developed and managed  a comprehensive operational start-up including market research and analysis, site selection & negotiation, architectural design and build-out, physical layout and furnishing, and development and execution of business plans, processes, financial controls, policies, and performance objectives.

Michigan Department of State, Driver and Vehicle Administration Lansing, MI

1974 – 1990:  Senior Business Analyst

Extensive assessment experience in low and middle management positions including field office management, business process development, management training and coordination, and legislative and business analysis.

COMMUNITY INVOLVEMENT

Volunteer Senior Leader, AARP Tennessee Eastern Grand Division

President, Board of Directors, Forest View Citizens Association, Lansing, Michigan

Elected twice as President of a 4,500 family neighborhood association from 1979 - 1983 and again from 1985 - 1988.  Represented homeowners in the southeast quadrant of the City of Lansing Michigan for all City, County, and Regional government organizations.

FORMAL EDUCATION & TRAINING

B.S. in Business Administration, Central Michigan University, College of Business, Mt. Pleasant, Michigan

Certificate in Business Strategy, Booz Allen Hamilton (University of Chicago)

Certificate in Management, Career Training Division of Lockheed Martin Corporation

Certificate in Intelligent Transportation Systems, Georgia Institute of Technology

Certificate in Lean-Six Sigma (Greenbelt), Lawrence Technological University

ADDITIONAL ACCOMPLISHMENTS

v      Business to Business Strategies & Solutions - Developed business plans, re-engineered processes, and provided technology recommendations for the Illinois Department of Commerce Electronic One-Stop-Shopping project called eTruck.

v      Business & Technology Advisory - Evaluated strategic, business, financial and technological process flows between principal U.S. and Canadian stakeholders while completing full-scale process re-engineering of the International Border Clearance Field Operational Test at the Detroit-Windsor Ambassador Bridge.

v      International Operations & Finance - Completed a functional process and financial review of the Land Transportation Office Information Technology modernization project in the Philippines. Assessed the viability of a broad computerization initiative in anticipation of a $77 million loan from the World Bank. Planned, tracked, and controlled $5 million to $7 million operating budget while managing the collection of $3+ million in participating governments’ registration fees.

v      Vendor and Subcontractor Management - Sourced and negotiated vendor contracts and served as the key point of contact to internal and external customers. Developed, strengthened, and maintained critical business relationships while employing technology to solve customer issues and improve government operations.

v      Business Process Development and Design - Develops ‘as-is” and “to-be” mapping documentation for operational units. Performed assessments of manual and automated processes for applicability to current business needs. Devised new business strategies and advised on technology enhancements.

v      Program & Relationship Management - Executed and administered an international reciprocity agreement for regulatory agencies and developed and managed related communication channels and relationships — internal customers, regulatory agencies, government officials, general public.

v      Top-Line & Bottom-Line Performance - Managed the collection of over $110 million in vehicle licensing fees for state of Ohio.

v      Communications & Public Relations - Served in a high profile role as spokesperson and advocate for organizations, initiatives, programs, and partners.

v      Business Presentations and Training - Delivered formal presentations to over 50 organizations and managed and presented training programs to over 380 field operations managers.